Terms and Conditions

Terms and Conditions

Welcome to Agape Pilates! These Terms and Conditions govern your use of our services, facilities, and website. By participating in our classes or accessing our services, you agree to comply with and be bound by the following terms. Please read them carefully.

1. General Information

• Agape Pilates is located in c4/19 Leeds St, Rhodes.
• We offer group classes (including reformer and mat), private sessions, and equipment-based Pilates services using reformers, towers, cadillacs,  chairs, and barrels.
• These  terms apply to all clients, including those attending trial classes, casual sessions, and long-term programs.

2. Bookings and Cancellations

• All sessions must be booked in advance via phone call, direct messaging or in person.
• Cancellations must be made at least 24 hours before the scheduled session. Late cancellations or no-shows may incur a fee or result in loss of session credit.
• Classes and instructors are subject to change without prior notice.

3. Payments and Refunds

• All payments must be made in advance. 
• Class packs and memberships are non-transferable and non-refundable, except in exceptional cases at Agape Pilates’ discretion.

4. Class Package Expiry Dates

• Each class pack purchased at Agape Pilates has a set expiry period from the date of purchase:
  • 5-class pack – valid for 6 weeks
  • 10-class pack – valid for 12 weeks
  • 20-class pack – valid for 26 weeks
• Clients are responsible for tracking their own expiry dates. Sessions not used within the expiry period will be forfeited.

5. Extension of Expiry Dates

• Requests to extend a class package expiry must be submitted prior to the original expiry date.
• Extensions may be granted for reasons including:
  • Medical illness or injury (doctor’s note may be required)
  • Travel (proof of travel may be requested)
  • Pregnancy or postpartum recovery
• All extension requests are reviewed on a case-by-case basis and are granted at the sole discretion of Agape Pilates.
• Approved extensions will generally be for a period equivalent to the time missed, up to a maximum of:
  • 2 weeks for 5-class packs
  • 4 weeks for 10-class packs
  • 8 weeks for 20-class packs

    

6. Health and Safety

• Clients must inform Agape Pilates of any existing medical conditions, injuries, or pregnancy prior to class participation.
• Participation in Pilates sessions is at your own risk. Agape Pilates is not responsible for injuries incurred during classes or while using our facilities.
• Proper Pilates attire and non-slip socks are required for all studio sessions.

7. Studio Etiquette

• Please arrive on time. Late arrivals may not be permitted entry once the class has begun to ensure the safety and focus of all participants.
• Clients are expected to treat instructors, staff, and fellow members with kindness and respect at all times.

8. Personal Information and Privacy

• Agape Pilates collects personal information to provide our services, manage bookings, ensure safety, and communicate with clients.
• Your personal data will not be sold or disclosed to third parties without your consent, unless required by law.
• Please refer to our Privacy Policy for more details.

9. Changes to Terms

Agape Pilates reserves the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon being posted on our website or notice boards.

10. Contact Us

If you have any questions or concerns, feel free to contact us:
📧 info@agapepilates.com.au
📞 0414 709 494